(ME-096) | Customer Success Manager III

(ME-096) | Customer Success Manager III

19 feb
|
F5 Networks, Inc.
|
Guadalajara

19 feb

F5 Networks, Inc.

Guadalajara

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!



Come work at a place where innovation and teamwork come together to support the most exciting missions in the world at F5 Networks!





About our Job Postings:



When applying for any of the roles in F5, please note, our ideal candidate is not necessarily someone who meets all the posted requirements. In fact, this is just a representative of how we know the job has been done in the past. We would love to talk to you even if you don’t check all the boxes here, but believe you bring your own unique capabilities that can be utilized to ensure the success of the role and the organization.





**This position will be located in Guadalajara, Mexico!



Primary Responsibilities:



- This strategic sales position requires an in-depth knowledge of how technology is used to enable business goals. It requires strategic thinking coupled with tactical execution of identified business opportunities.

- Primary point-of-contact for both account/(s) and existing F5 and NGINX account managers. Maintain contact with account at a high, executive level, focusing on the strategic nature of the relationship

- Advocates for customers internally and balance the needs of the customer with the business needs of F5 and NGINX.

- Responsible for ensuring the success of our customers and managing their post-sales experience.

- Responsible for delivering results on KPIs including revenue retention and meet with customers regularly to communicate NGINX's values.

- Maintains a deep understanding of NGINX's solutions to lead value-added customer conversations, understand customer's needs, and translate these needs to internal teams.

- Acts as an internal escalation point for customer requests including but not limited to technical questions, contract questions, and other account related questions.

- Develops strategy for sustained management and success of business and coordinates resources to ensure goals are met

- Partners with internal and external teams and channels to develop creative technical solutions to improve F5 and NGINX´s footprint

- Performs other related duties as assigned



The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and is subject to change.



Knowledge, Skills and Abilities



- Strong negotiation and closing skills with proven ability in solution selling and presentation abilities

- Familiarity with Gainsight Platform

- Advanced client interfacing and customer-focused approach

- Demonstrated selling skills in a complex matrix environment

- Demonstrates effective use of internal relationships and resources

- Strong ability to effectively prioritize workload, develop and lead pipeline and forecasting

- Ability to provide and work from a home office located within the territory

- Requires specialized knowledge in networking products, preferably those of F5



Qualifications



- 2+ years of direct work experience



#LI-DC1



The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.



Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com ).



It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.



Posted 9 Days Ago



Full time



RP1019846



About Us



F5 provides solutions for an application world. F5 helps organizations seamlessly scale cloud, data center, telecommunications, and software defined networking (SDN) deployments to successfully deliver applications and services to anyone, anywhere, at any time. The world’s largest businesses, service providers, government entities, and consumer brands rely on F5 to stay ahead of cloud, security, and mobility trends.

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