Site Reliability Engineer (SRE - [FRK279]

Site Reliability Engineer (SRE - [FRK279]

19 feb

19 feb



FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!

Job Summary

Job Description

Role: Site Reliability Engineer

The Opportunity

“As a FICO SRE Lead Engineer, you are a multi-talented individual responsible for overall production services of highly distributed and complex systems. If you are well versed in both hardware and software, come join our global team of Site Reliability Engineers, focused on building resiliency proactively into FICO applications and infrastructure.

This fast-paced role involves strong communication skills that not only brings together different disciplines to the SRE organization, but engages with the broader business to include engineering, development, and IT teams. Incident management process adherence will be fundamental to this position as well as task prioritization. Experience with developing operational automation and self-healing capabilities is beneficial. Collectively, these traits are inherent to a FICO SRE Engineer and serves to add reliability to not only the overall architecture but build more resilient systems and teams.” - Hiring Manager

What You’ll Contribute

- Support the full stack of Public Cloud (AWS/Azure), Private Cloud and hosted web-based applications.

- Drive incidents to resolution and drive permanent corrective actions using your repertoire of coding, analytical, troubleshooting, and infrastructure skillsets.

- Manage the operations and stability of the environments in accordance with established procedures and best practices.

- Provide a thorough understanding of service observability using saturation, traffic, latency, and error rate, to ensure SLAs/SLOs/SLIs metrics are met and exceeded. 

- Implement, monitor, refresh, and perform disaster recovery tasks on all supported applications.

- Incorporate various SDLC methodologies into workflows/communication channels, along with track the effectiveness of the practice.

- Foster and evangelize best practices for Site Reliability Engineering.

What We’re Seeking

- Technical leader with breadth and depth. Multiple specializations over a career is preferable.

- Technical experience in Java application servers (JBOSS etc), Windows/Linux Operating Systems, network fundamentals, cloud technology fundamentals.

- Full-stack software development experience with focus on automation.

- Hands-on infrastructure and application software experience working with global teams.

- Ability to analyze and solve issues for globally distributed systems.

- KPI driven expertise to quantify application and engineering performance against SLAs/SLOs/SLIs with emphasis on continual improvement and systems reliability/capacity.

- Successful SRE Engineers have come from multiple backgrounds but must have Development/Application/Systems Administration experience.

- Bachelor’s degree or equivalent or higher.

Well versed in as many as the following technical areas:

- Full-stack software development proficiency in Java

- High level programming languages (Python/Java)

- Container technologies and orchestration (Docker/Kubernetes/EKS)

- Configuration management systems (Puppet/Chef/Ansible)

- Large Unix/Linux/Windows operating systems (RHEL/Windows Server/Amazon Linux)

- Knowledge of open-source configuration, orchestration, and CI/CD tools.

- Knowledge of enterprise scale traditional and NoSQL databases (Oracle/SQLServer/Couchbase)

- Modern networking including traffic management appliances (F5 GTM/LTM)

- Debugging, troubleshooting, analyzing, and optimizing large-scale distributed cloud systems

- Ability to automate routine operational tasks

Our Offer to You

- A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

- The opportunity to make a difference by leveraging your unique strengths.

- Highly competitive compensation and rewards.

- Flexible work options, opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.

FICO makes a real difference in the way businesses operate worldwide:

- Credit Scoring — 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.

- Fraud Detection and Security — 2.6+ billion payment cards globally are protected by FICO fraud systems.

- Lending — 3/4 of US mortgages are approved using the FICO Score.

- Anti-Money Laundering — our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We support many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.

Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

FICO values the benefit that diversity and a culture of inclusion bring to our workplace. We are an equal employment opportunity and affirmative action employer and we’re proud to offer employment and advancement opportunities to all applicants without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Full time


About Us

FICO (NYSE: FICO) is a leading global analytics software company, supporting businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!

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