[AQ-580] Program Manager

[AQ-580] Program Manager

27 jul
|
Lorven Technologies
|
Distrito Federal

27 jul

Lorven Technologies

Distrito Federal

We are looking to hire a position of Program Manager with expert knowledge of project management and technical speciality who could handle large account(s). The key requirements are: Lead complex assignments that involves solutions to meet the customer business requirements. Work with global delivery team from India and stake holders from other parts of the globe. Ensure profitability of the given account(s). Responsible for account mining to spot and create opportunities to further leverage our product offerings generating more revenue from the account. Communicate with key customer personnel at all phases of implementation and maintain a high level of customer engagement and satisfaction.

Managing deliveries to ensure excellent client experience. Scope Management Manage scope and ensure any changes to scope are captured and converted to billable CR's as appropriate. Perform proactive program risk management and keep stakeholders informed on the progress of mitigation's Act as the first line of defense in the escalation cadence for the client Partnering with the client, internal resources and system integrators to help customer's fully leverage product for driving maximum business value. Drive Monthly or Quarterly Business Reviews with client and represent progress, collect feedback, and follow up on the action items to closure with relevant stakeholders Participate in the creation of Program contracts and follow up with client stakeholders for timely closure of contractual commitments Ensure industry best practices and best practices are implemented in the account(s). Enabling partnerships to integrate solutions with other products, third party solutions, or third-party service providers. Profile expectations: Strategic thinker and problem solver with the 'fire-in-the belly' to find solutions to complex problems in SW environment. Experience handling large global engagements and working with culturally diverse teams. Experience in building large and successful teams by partnering with internal and external stake holders. Strong initiative and follow-thru Ability to thrive in a time sensitive, high energy, demanding entrepreneurial environment. 15+ years of experience with solutions implementations and related roles. Demonstrated track record of successful customer facing engagements. Excellent communication, organization and process skills Proven ability to manage complex software projects executed across multiple shores, multiple technologies and in Agile methodology. Experience working directly with customers especially IT, sales and distribution departments. Experience working with or for Fortune 100 consumer goods multi-nationals is a plus Technical knowledge of Salesforce and AWS environments. Tipo de empleo: Full Time, Full-Time

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https://www.kitempleo.com.mx/empleo/12257548/aq-580-program-manager-distrito-federal/?utm_source=html

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