Desktop Support Tech | (OTL-994)

Desktop Support Tech | (OTL-994)

27 jun

27 jun


Provides support fast-paced, high-growth company in a large office (ultimately 500+ users).

- Acts as regional DTS escalation point from Global Helpdesk (includes, but is not limited to: Exchange, file server, Cisco CallManager, PC, WebEx, Office, printers and more).

- Resolves complex issues the helpdesk cannot.

- Performs MACD, root cause analysis, ghost imaging and virus removal.

- Supportsin new hire deployments and DTS tasks for employee termination.

- Conducts inventory and asset management; procurement.

- Supports and maintains conference room equipment.

- Conducts troubleshooting and resolution and documents resolutions for future reference.

- Facilitates IDF patch management.

- Provides VIP support.Experiencia y requisitos

Min 2 years experience.

- Experience creating and maintaining ghost images.

- Degree in computer science from an accredited college / equivalent experience.

- Microsoft certification preferred.

- Network certification a plus.

- Excellent problem solving skills.

- Working knowledge of file servers, Windows 7, Windows XP, Office 2007 and 2010 is a plus.

- Cisco VPN support experience.

- Polycom and Tandberg video conferencing familiarity.

- Familiar with iPhone, blackberry activation, Lenovo/HR andAndroid.

- Strong proficiency in network fundamentals, network printers, active directory, exchange proficiency.

- Excellent verbal, written, communication and presentation skills.

- Ability to demonstrate a responsive, customer-focused approach in responding to requests.

- Can work on flexible schedule with occasional after-hours and weekend.

- Ability to communicate status of work activities and issues with peers and management as they relate to projects and tasks.** If you wish to apply to this position please send your resume in english (Doc. or PDF format)

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