13 sep
Flex
Guadalajara
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.
Job Summary
To support our outstanding teams that build great products and contribute to our growth, we are looking to add a Customer Service Representative located in _Guadalajara, South Campus_.
Reporting to the Program Management Manager,
the Customer Service Representative role involves assisting with the management of key customer accounts in all aspects of the business relationship.
What a typical day looks like:
- Analyze, propose solutions, and resolve problems.
- Identify situations where the customer needs further explanation or training and provide an effective solution when necessary.
- Manage E2E orders Process from receiving customer orders, committing, following up, coordinating shipments, goals: OTD, AR, Aging FG, RMAs.
- Negotiate be able to hear and listen to the needs of others to reach agreements.
- Make and be consistent with deliveries with customer and flex.
- Follow up on accounts payable.
- Direct contact with the customer
- Assistance and follow-up of CFT activities.
Experience we are looking for to join our team:
- BA/BS or equivalent work experience.
- Knowledge in Shipping and logistics.
- Customer service: Always focused on customer needs.
- Knowledge in ERP BAAN, FTS and BPM would be a plus.
- Intermediate English.
- Intermediate Excel.
What you will receive for the great work you do:
- Competitive Salary.
- Medical and life insurance.
- Christmas bonus.
- Food vouchers.
- Savings Fund.
YG20
Job Category
Operations
**Required Skills**:
Optional Skills:
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.