Customer Support Associate III | F416

Customer Support Associate III | F416

29 ene
Arrow Electronics, Inc.

29 ene

Arrow Electronics, Inc.


Zapopan, Jal.

Arrow Electronics is looking to hire a Customer Support Associate III to join our team in Guadalajara, MX.

What You'll Be Doing

- Book tactical orders
- MOQ, SPQ, Lead Time, Item Class validations for customers
- Support on Supply Win Quotes.
- Hold Alert report, follow up on the Alerts.
- Invoice Reprint.
- Backlog Review. Make sure orders are correctly teamed, low GP in order to look for GP enhancement, Make sure Altera parts are booked under the correct warehouse, Negative GP’s, review in quarter or month end for possible pull in’s. Identify parts that needs BSA creation.
- Support on special request from Customers for push out's.
- RMA’s,

to request the complete information from the customer and submit the ETQ form, follow up and complete the process.
- Any other tactical activity required based on workload

What You'll Need

- Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
- Completes work under moderate supervision
- Likely to act as an informal resource for colleagues with less experience
- Identifies key issues and patterns from partial/conflicting data
- Takes a broad perspective to problems and spots new, less obvious solutions
- Must possess working knowledge of Microsoft Excel
- 2 -4 years of customer service experience

What's In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

- 30 days of Christmas bonus
- 40% vacation premium
- 10 vacation days
- Vision Assistance
- Life Insurance
- Healthcare Insurance
- Food Tickets
- Restaurant Tickets
- Growth Opportunities
- Paid Time Off on your birthday
- Saving Fund
- And more!

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)


MX-JAL-Zapopan, Mexico (Office)

Time Type:

Full time

Job Category:

Business Support

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