Service Delivery Lead Analyst - Oracle EBS Job Otro

de Busqueda reservada en Estado de Mexico
Publicado el 19-10-2016 en Otros

Job Number: #

Business: GE Digital
Business Segment:
Digital Information Technology & Digital Thread
About Us: GE is the world’s Digital Industrial Company, transforming industry
with software-defined machines and solutions that are connected, responsive
and predictive. Through our people, leadership development, services,
technology and scale, GE delivers better outcomes for global customers by
speaking the language of industry.
Posted Position Title: Service Delivery Lead Analyst – Oracle EBS
Career Level: Experienced
Information Technology
Function Segment:
Business Solutions
State, China or Canada Provinces:
City: Monterrey, Mexico City, Aguascalientes
Postal Code: 66215
Relocation Assistance: Yes
Role Summary/Purpose: As a member of the Corporate ERP Solutions IT global
service delivery team, candidate will play a key role in leading all
operational facets of Information Technology for the Global Finance/Supply
Chain capabilities provided by the Corporate Central Ledger/Sub-ledgers (CCL)
deployed in 81 countries globally. This individual owns direct finance
operations client relationships, attainment of application-level Service Level
Agreements (SLAs) and vendor delivery center support resources.
Essential Responsibilities: We are seeking an experienced individual with in-
depth functional and technical expertise in ERPFinancial/Supply Management
systems to join our team working on a highly visible multigeneration Oracle
E-Business Suite Release 12/Fusion Release 10 implementation program in
support of GE’s strategic initiatives. In this role s/he will partner with the
business and our technical and functional teams to identify simplification and
standardization opportunities which yield: operational
excellence, high client satisfaction, and peak systems
performance/availability and platform scalability for the assigned shared-
service operating hubs.
Qualifications/Requirements: The incumbent is accountable for service delivery
excellence of all assigned projects / issues including project reviews,
feasibility and cost benefit analysis, prioritization, execution and closure
of work products related to CCL processes and SRs. Key responsibilities are:
– Serve as operational delivery expert for all application areas of the CCL
platforms wing-to-wing, including triaging, status update, escalation etc.
– Lead IT team of contractors to develop and execute on multi-generation
support plan meeting global finance/supply chain program growth/deployment
– Own cross-business and cross-functional client-relationships with Local
Finance/Corporate Controllers and the Industrial Business Units
– Work as a trusted business partner with finance leaders and users to
evaluate and improve business processes and arrive at short term workaround as
well long term fixes for all system issues
– Drive program support activities, including the development of internal and
external communications, establishing smart metrics and benchmarks and
creating optimization and continuous improvement plans
– Meet SOX, audit and period close control/integrity requirements including
periodic application security reviews with Risk organization
– Partner with Global IT Operations to address hardware and infrastructure
related issues/changes spanning multi-tiered ERP, Integration and BI
– Lead in the evaluation and implementation of third party software solutions
Additional Eligibility Qualifications:
Desired Characteristics:
– Bachelor’s Degree in Computer Science, Information Management or other
technical / IT field, Engineering, Finance, Accounting or similar discipline
OR a minimum 6 years of relevant IT work experience
– Experience in Information Technology leading and managing the delivery of
sustainable, highly reliable global technology platforms
– Demonstrated experience with large Enterprise Resource Planning Application
(ERP) architectures involving multi-generation implementation program and
world-wide operating shared services hubs
– Demonstrated experience with financial and/or light supply chain
manufacturing systems and processes
– Extensive experience in providing Global operational platform service
excellence using Oracle EBS Release 12/Fusion Release 10 Financials and/or
Supply Chain applications.
– Fluency in English to Spanish

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