CNC Field Service Engineer Otro

de Grupo Temat en Queretaro
Publicado el 17-10-2016 en Otros

This is a field service position, for metal cutting machine tools, primarily
related to, but not totally inclusive of, gear generating machine tools.
The position requires extensive travel throughout North America installing
machines and training end users on the programming, operation, and maintenance
of the machines. And servicing machine tool mechanical and electrical systems.
Overtime and occasional weekend and holiday work hours will be required on an
as needed basis.
Primary Responsibilities:
•Installation, programming, safe operation and maintenance training of
primarily CNC gear generating machine tools. Machines such as hobbing,
shaping, shaving, grinding and honing.
•Setup and train customers, at their plant facility, on CNC gear machines with
customer supplied tooling fixtures and cutters or tooling supplied with the
machine from the factory.
•Advise customer on proper cutting conditions and offer advice on cutting
tools and work holding methods to achieve these cutting conditions.
•Answer all questions at the customer site on training items either from
learned knowledge or by obtaining answers from technical advisors.
•Perform and train customers on the use of a PC to upload and download machine
programs and parameters.
•Troubleshoot, diagnose and repair minor mechanical and electrical
malfunctions at the customer facility independently, without direct
•Written documentation of reported problems, via field service reports and
additional reporting methods and policies developed by the company, on
observation, troubleshooting and root cause analysis of the actual condition
and clear, concise description of the corrective measures.
•Perform preventative maintenance PM to a scheduled outline/checklist and
instruct customers on proper PM schedule development and adherence to the
•Promote the sale of PM programs and machine tools, products and services
distributed and offered by the company
•Telephone support to customers and other field service technicians will be
required when no dispatch location is scheduled.
•Support and assist the company staff on interdepartmental projects and
special tasks/activities as directed by company management.
•A minimum of a 2 two year Associates degree in an industrial technical field
with an emphasis on mechanical/electrical systems combined with a minimum 2
years service experience in machine tool or equivalent field. In lieu of the
associates degree a minimum of 5 years machine tool field service or machine
tool assembly experience is required.
•Good oral and written communication with mid level of computer literacy and
the ability to work with most commercially available PC applications software.

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