General manager - Guest relations en Quintana Roo - Coco B Isla
Coco B. Isla, Villa and Hotel is a small, family-owned, luxury hotel located on the western shore of Isla Mujeres, Mexico. The hotel operates both as a hotel and a vacation villa for larger groups. There are a total of 6 designer-quality, luxury suites. In late 2016 our operation will expand to include another 8 rooms in a nearby property. We are seeking a management level person to run the daily operations of both hotels (total of 14 rooms) and the villa rentals.
***Our goal for both the hotel and the villa is to offer excellent customer service and a superior guest experience.
Basic job description is as follows:
*daily guest relations
*Schedule day trips for guests with our vendors dive; *snorkeling; whale sharks adventures; sailing etc)
*Reserve golf carts through our vendor
*Make dinner suggestions and reservations
*Schedule transport to and from Ferry (through our vendor)
*Supervision of a small staff; cleaners and chef
a) Weekly scheduling of cleaners and chef
b) Cleaning supervision
c) Kitchen quality control; service supervision
d) Organization and create systems as needed
*Small budget management.
a) Checking drink inventory (hotel)
b) Pre-shopping and stocking for villa rentals which entails trips to Cancun and Costco and getting familiar with local Island vendors.
c) Quality of service and food control
d) Being aware of guest experience
*Education: Bachelors degree or equivalent
*1 year of hotel experience or the equivalent
*Spanish and English speaking
*Have organization skills
*Can work flexible hours
*Can Drive a car and/or van
*Be proficient in Excel for budgeting and spreadsheets
*Be Reliable and have integrity
Our business is located on a small Island in the Caribbean, which requires a person to be resilient, organized, resourceful, creative and capable of creating systems to manage efficiently.
Monthly salary is from 10,000-12000
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