Customer Support Engineer Otro

de Sociedad anónima en Estado de Mexico
Publicado el 17-10-2016 en Otros

Additional Location(s) or Information:

Job Category: Customer Service
Level of Experience: Experienced – Non Manager
Requisition #: S1012318
Job Title: Customer Support Engineer
The Business Entity:
The Cisco Technical Services group provides world-class support for customers
around the globe. Your opportunity to impact the health and performance of
networks and systems that surround us all are limitless. Career growth options
will be BOLD, as we realize our vision to become the #1 IT Company in the
world. Make an impact with us!
The Team:
Our Customer Support Engineers play a crucial role in helping customers solve
problems. On this team, you will get the opportunity to work in a uniquely
diverse and socially responsible environment with one of the most innovative
companies in the high-tech industry. You’ll be coached and mentored by some of
the industry’s brightest minds who will help challenge and develop your
technical skills.
Role & Responsibilities:
It’s an exciting time to join this newly formed group of TAC Customer Support
Engineers. Get in on the ground floor of this newly formed Support group where
you will support customers on a cutting edge technology! Strong DevOps Skills
for an experienced Linux Systems engineer with an ability for automating
infrastructure environments. The role offers the opportunity to troubleshoot,
script automation and deploy solutions across the Linux based infrastructure.
The role will also offer the opportunity to enhance and improve the existing
Open Source software. This role requires working closely with the Software
engineering teams and automating deployments.
In this role you will:
– Interface internally with CSEs, SEs, NCEs, Technical Leaders and internal
engineering departments.
– Provide second/third level technical support for Linux technologies
– Apply analytical skills and technical knowledge to solve product and
software problems of moderate to high complexity. As a technical expert and
provide support on a world-wide basis
– Provides technology/product training and intellectual property material as
– Utilize moderate to complex lab setups to recreate and solve problems
– Interface with CSEs, SEs, NCEs, Technical Leaders and internal engineering
Minimum Qualifications:
– Linux expertise – Red Hat Certified Engineer (RHCE)
– Big Data and /or Hadoop Administration experience such as: Spark, Hadoop
Distributed File System (HDFS), Kafka
– Scripting/coding in one or more of Python/Ruby/Java/Jscript preferably
Python and Java
– Software development and debugging experience)
– experience working in a DevOps roles.
Desired Skills:
– Experience with MongoDB is desired
– Working knowledge of Nexus (N9K) and UCS products
About Cisco:
The Internet of Everything is a phenomenon driving new opportunities for Cisco
and it’s transforming our customers’ businesses worldwide. We are pioneers and
have been since the early days of connectivity. Today, we are building teams
that are expanding our technology solutions in the mobile, cloud, security,
IT, and big data spaces, including software and consulting services. As Cisco
delivers the network that powers the Internet, we are connecting the
unconnected. Imagine creating unprecedented disruption. Your revolutionary
ideas will impact everything from retail, healthcare, and entertainment, to
public and private sectors, and far beyond. Collaborate with like-minded
innovators in a fun and flexible culture that has earned Cisco global
recognition as a Great Place To Work. With roughly 10 billion connected things
in the world now and over 50 billion estimated in the future, your career has
exponential possibilities at Cisco.
Job Type: Experienced
Opportunity Category: Services

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