Infrastructure Operations Leader - Mexico Job Otro

de Empresa Reservada en Estado de Mexico
Publicado el 15-10-2016 en Otros

Job Number: #

Business: GE Digital
Business Segment:
Digital Information Technology & Digital Thread
About Us: GE is the world’s Digital Industrial Company, transforming industry
with software-defined machines and solutions that are connected, responsive
and predictive. Through our people, leadership development, services,
technology and scale, GE delivers better outcomes for global customers by
speaking the language of industry.
Posted Position Title: Infrastructure Operations Leader – Mexico
Career Level: Experienced
Information Technology
Function Segment:
Core Technology
State, China or Canada Provinces:
City: Monterrey
Postal Code: 66215
Relocation Assistance: No
Role Summary/Purpose:
Essential Responsibilities: The “Region/Country Infrastructure Operations”
lead will be responsible for the service delivery & execution of services
delivered by “CoreTech” within a specific Region or Country. The lead will
manage a virtual organization within Region providing leadership, coaching and
performance development.
The role will report “solid” line into the “Regional Client & Infrastructure
Leader” within the GE Digital Workspace Solutions, CoreTech organization.
Drive customer satisfaction & manage the service, from “First contact” to
“Desk side resolve” – PC, site infrastructure & mobility.
Partner with Transformation teams & businesses to introduce global standards &
framework upon which services are delivered in the regions/countries.
Lead a team of region/country & site leaders accountable for the user
satisfaction & delivery of service to the “regional” customers. Specific
responsibilities include:
– Managing escalation of service issues and associated improvements
– Support the delivery of global & regional priorities
– Provide insights to the Problem management process
– Manage a team of FTE’s and outsourced service
Advise business teams on technology issues and opportunities; participate in
business unit activities such as customer visits, due diligence, staff
meetings, etc.
Ensure that expectations are met and ensure high customer satisfaction levels
through established infrastructure metrics against SLAs.
Provide effective needs analysis, project management, customer service and
problem resolution; ensure Root Cause Analysis on inquiries and issues;
identify manage and resolve issues that impede delivery.
– Excellent interpersonal, written / verbal communication, and leadership
skills with the ability to quickly build credibility, influence and make
recommendations to all levels
– Strong business acumen & successful track record in aligning with business
– Significant experience as a change agent with demonstrated ability to drive
– Strategic vision & planning ability with respect to business value
– Exceptional project management skills/organizational skills, including
demonstrated ability to effectively manage resources and multiple IT projects
of various diverse scopes
– Effective leadership skills including demonstrated experience leading
project teams, driving engagement, influencing and working seamlessly across
multiple functions in a matrix type setting
– Ability to work in a dynamic, fast paced environment
– Ability to work with limited direction
– Bachelor’s degree in Information Technology, Computer Science or business
with at least 7 years of work experience OR equivalent work experience.
Additional Eligibility Qualifications:
Desired Characteristics:
– Black Belt Certification / Demonstrated experience with Lean initiatives
IMLP / EIMP graduate
ITIL management process knowledge, experience and / or certification
– Project Management (PMP) certification

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