Reservation Sales Associate en Yucatán - Remixto Otro

de Remixto en Yucatán
Publicado el 13-10-2016 en Marketing y Publicidad

The Reservation Sales Associate is responsible for selling vacation rental stays with Remixto and ensuring that Remixto homes experience the best occupancy and revenue performance of comparable properties within the market.
The candidate must be a great communicator with persuasive sales abilities, and world class customer service skills, energetic and fun - able to feed off the excitement guests have about going on vacation, organized and self-motivated. The ability to work effectively independently and in a small team work environment is crucial.
Make reservations for vacation rentals via phone, email and in-person visits; confirm online bookings with guests
Provide support for upcoming guests via phone or email correspondence and sell add-on services to the reservation
Maintain thorough knowledge of room rates, packages and discounts
Follow up with any guest-related questions or issues to assure guest satisfaction with the accommodation booked up until the point of check in
Process reservations, modifications and cancellations, including sending reservation and confirmation letters, running credit card charges, as well as maintaining communications with guests prior to arrival that may be used to up sell additional services
Process and monitor advance deposit requirements
Obtain information about areas of interest in order to target more clients in particular seasons
Be familiar with all front office procedures and assist with reception duties when required
2-5 years of experience in sales, including, but not limited to the hospitality and tourism markets
Ability to communicate, understand and empathize with the needs guests traveling in a foreign country
Strong understanding of customer and market dynamics and requirements
Proven ability to achieve sales quotas
Excellent verbal and written communication skills in both English and Spanish (proficiency in French and German is a plus, although not required)
commission-based with a base salary.

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