Customer Network Support Engineer
Req ID: #
Ericsson is world’s leading provider of communications technology and
services. Our offerings include services, consulting, software and
infrastructure within Information and Communications Technology.
Using innovation to empower people, business and society, Ericsson is working
towards the Networked Society: a world connected in real time that will open
up opportunities to create freedom, transform society and drive solutions to
some of our planet’s greatest challenges.
We are truly a global company, operating across borders in over 180 countries,
offering a diverse, performance-driven culture and an innovative and engaging
environment. As an Ericsson employee, you will have freedom to think big and
the support to turn ideas into achievements. Continuous learning and growth
opportunities allow you to acquire the knowledge and skills necessary to
progress and reach your career goals. We invite you to join our team.
Job Summary: Customer Network Support Engineer (CNS Engineer)
The CNS Engineer is part of a CNS team supporting the customer and shall
deliver support services according to the contracted Services Level Agreements
by means of established processes.
With detailed customer networks knowledge and knowledge of the customer
strategies the CNS Engineer identifies business leads and promotes Ericsson
products and services to secure add on sales. The CNS Engineer enables
efficient service delivery of contracted customer support services by
owning/drive the Customer Support Request within the Ericsson support
The CNS engineer is taking active part of the Emergency Handling support and
is task managed by the Service Delivery Manager
Responsibilities & Tasks:
– Customer request handling for CORE Domain
– Develop and maintain relationships
– Identify new business opportunities
– Tickets management
Minimum Qualififcation & Experience Requirements
– PS Core or CS Core support experience
– Linux Knowledge
– MSS/MGW Integration
– Signaliing Protocols
English Language, intermediate/advanced level is mandatory. This means that
you should be able to speak and write it fluently.
– Service Delivery Process.
– Negotiation & argumentation skills.
– Software Update Management.
– Software Support.
– Delivering Results & Meeting Customer Expectations
– Presenting & Communicating Information
Ericsson provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, sex, sexual
orientation, marital status, pregnancy, parental status, national origin,
ethnic background, age, disability, political opinion, social status, veteran
status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing
nondiscrimination in employment in every location across the world in which
the company has facilities. In addition, Ericsson supports the UN Guiding
Principles for Business and Human Rights and the United Nations Global
This policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race,
color, religion, sex, sexual orientation, marital status, pregnancy, parental
status, national origin, ethnic background, age, disability, political
opinion, social status, veteran status, union membership or genetic
Primary country and city: Mexico (MX) || Mexico City || Tecnoparque || IT
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