Service Delivery Line Manager Otro

de Busqueda reservada en Estado de Mexico
Publicado el 12-10-2016 en Otros

Req ID: #

Ericsson Overview /h4 Ericsson is a world-leading provider of
telecommunications equipment and services to mobile and fixed network
operators. Over 1,000 networks in more than 180 countries use Ericsson
equipment, and more than 40 percent of the world’s mobile traffic passes
through Ericsson networks. Using innovation to empower people, business and
society, we are working towards the Networked Society, in which everything
that can benefit from a connection will have one. At Ericsson, we apply our
innovation to market-based solutions that empower people and society to help
shape a more sustainable world.
We are truly a global company, working across borders in 175 countries,
offering a diverse, performance-driven culture and an innovative and engaging
environment where employees enhance their potential everyday. Our employees
live our vision, core values and guiding principles. They share a passion to
win and a high responsiveness to customer needs that in turn makes us a
desirable partner to our clients. To ensure professional growth, Ericsson
offers a stimulating work experience, continuous learning and growth
opportunities that allow you to acquire the knowledge and skills necessary to
reach your career goals.
Job Summary /h4 The Service Delivery Line Manager shall create and ensure
Customer value and satisfaction through an efficient Service delivery.
A main purpose of the Service Delivery Line Manager is to support services
sales directly or indirectly via the unit resources and to understand and
align to overall Service Delivery Processes, Models and Strategies.
Service Delivery Line Manager is a role in the line organization (the
operational organization), with the purpose to manage their area of
responsibility in line with this instruction.
All activities in the Ericsson group are performed under the responsibility of
one or more line managers. A Service Delivery Line
Manager has one, or more, sub-ordinates and is appointed by a superior manager
and approved by the appointees “grandparent” line-manager following normal
procedures at recruitment. Line Managers act according to the Ericsson
Leadership Framework and promote the corporate values, ethics and culture of
the organization in order to ensure excellent performance.
Responsibilities & Tasks /h4
– Ensure service delivery execution
– Contribute and support services sales
– Apply Service Delivery Process and Models
– Apply Service delivery strategy
– Create a productive work environment for individuals
– Create a productive work environment for own organization
– Drive Performance Management (Process)
– Drive Competence Management
– Conduct Resource Management
– Manage unit finance
Position Qualifications /h4 Core Competences:
– Customer Insight
– Market Insight
– Innovation Skills
– Interpersonal Skills
– Financial Acumen & Skills
– Sales Process knowledge
– Service Delivery Process, Models & Strategy
– Working with People
– Formulating Strategies & Concepts
– Relating & Networking
– Adhering to Principles & Values
– Leading & Supervising
– Adapting & Responding to Change
Minimum Qualifications & Experience Requirements:
MSC, MBA or equivalent through experience
Ericsson provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, sex, sexual
orientation, marital status, pregnancy, parental status, national origin,
ethnic background, age, disability, political opinion, social status, veteran
status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing
nondiscrimination in employment in every location across the world in which
the company has facilities. In addition, Ericsson supports the UN Guiding
Principles for Business and Human Rights and the United Nations Global
This policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race,
color, religion, sex, sexual orientation, marital status, pregnancy, parental
status, national origin, ethnic background, age, disability, political
opinion, social status, veteran status, union membership or genetic
Primary country and city: Mexico (MX) || Mexico City || Tecnoparque || ServEng

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