Account Specialist sr - Mexicali en Baja California - CFI LOGISTICA SA DE CV ( a Con-Way Company ) Otro

de CFI LOGISTICA SA DE CV ( a Con-Way Company ) en Baja California
Publicado el 11-10-2016 en Recepción / Secretaria / Atención al cliente

Maintains systems and processes to provide best in class customer service. Responsible for load booking and resolving issues to ensure the highest level of customer service. Obtain and capture load information, prepare customer quotes, provide load status updates to customers, and coordinate daily shipments.
Essential Functions:
•Leads improvement initiatives for operation processes.
•Develop, recommend, and implement procedures to identify and review customers' current or potential service issues. Research, trouble shoot, and provide solutions for accounts to reduce dwell time on in-transit loads. Provide assistance to the Collections Department with invoice collection.
•Provides guidance and technical support.
•Assign inbound loads and tender outbound loads to Mexican Carriers, communicate load instructions, and ensure customer requirements are met.
•Monitor and identify idle equipment to improve utilization and productivity by having frequent communication with customers and Mexican carriers
•Track Trailers in the system.
•Start-up and transition new or existing accounts understanding the customer's requirements within, but not limited to, the group.
•Book and coordinate shipments tendered by customers. Includes, but not limited to, informing customers of available equipment, inputting and creating load information into the system, monitoring scheduled shipment dates to ensure timely pickup and delivery, setting up and maintaining accurate customer, shipper/consignee files.
•Assist with late trip request, revisions, and changes that require detailed and timely follow-up.
•Prepare operations reports for customers
•Responsible for conducting conference calls with customer, carriers and providers to provide status updates as needed
•Provide pre-paid instructions to the Finance Department for billing and collection purposes.
•Basic knowledge of U.S., Canadian, and Mexican customs regulations, bonds, and forms
•Bilingual in English and Spanish...

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