Project Expert - Service & Support Job
Requisition ID: #
Work Area: Customer Service and Support
Expected Travel: 0 – 10%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of
all sizes and industries innovate through simplification. From the back office
to the boardroom, warehouse to storefront, on premise to cloud, desktop to
mobile device – SAP empowers people and organizations to work together more
efficiently and use business insight more effectively to stay ahead of the
competition. SAP applications and services enable customers to operate
profitably, adapt continuously, and grow sustainably.
Key Areas of Responsibility and Tasks
-Define appropriate delivery model for customer project as a composition of pre-defined services, on-site and/or remote delivery
-Scope and estimate the engagement
-Determine required resources for the project
-Assess, document and communicate risks for the engagement
-Position SAP Activate as delivery methodology
-Conduct the project planning activities SAP Cross-LoB and manage the execution of large scale, high risk, or strategic projects according to plan (Opportunity Management, Initiating to Closing…)
-Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer.
-Manage relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables.
-Manage and communicate a clear vision of the project’s objectives, and motivate the project team to achieve them; create a project environment that enables peak performance by team members.
-Ensure proper use of methodology, tools and procedures
-Ensures proper governance is in place to best meet project objectives
-Experience in delivering SAP primed Fixed Price Projects (FPP) or Time and Material (T&M;) engagements.
-Evaluates strategic options and alternatives for delivering or offering services in a more efficient or cost effective manner.
-Builds customer relationships with the clear expectation to deliver follow-on business or identify opportunities within an account. Deals with difficult issues at the customer and finds win-win solutions for both Customer and SAP.
-Proactively identify changes in work scope and ensure appropriate planning measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements, budget and timeline.
-Manage the financial aspects of the project: budgeting and estimate to actual variance.
-Analyze risk, establish contingency plans ad identify trigger events and responsibilities for initiating mitigating action.
-Communicate and/or escalate project issues early to account management and delivery management. Drive de-escalation management on behalf of the project with SAP and customer stakeholders.
-Determine what constitutes successful closure for all parties. Gain acceptance and sign-off by all parties when prior to project closure.
-Plan and execute formal Quality Gate process following the Q-Gate approach in SAP Activate methodology.
-Proactively manage project stakeholder satisfaction to position and secure customer reference and success story.
Coaching and Mentoring
-Perform Project Management Reviews and mentor project managers on project management methodology, standards and processes.
-Coach to clarify assignments and deliverables to project team; review quality of work and manage integration of team members’ work; provide performance input to project team members’ functional management.
-Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks
-Maintain project documentation and updates to relevant knowledge management bases; analyze lessons learned and share with the organization’s project management community.
-Participate in the development of project management best practices.
Competencies and Skills / SAP Values
-Experience in the industry the customer belongs to (core processes and trends of the industry) is a plus
-Excellent understanding of SAP solutions and of the consulting business processes and functions.
-Highly developed business acumen.
-Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
-Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
-Ability to train and mentor project managers or teams in project management methodologies.
-Knowledge of the strategic and operational issues of project management.
-A clear vision of what determines a successful project for the customer and for the enterprise.
-Knowledge of and competency in project management processes including planning tasks, resource allocation, risk management, time management, financial management, HR management, quality management, monitoring and reporting, documenting and record keeping.
-Adaptability and flexibility to manage deadline pressure, ambiguity and change.
-Strong leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members
Experience & Language Requirements
-5 – 7 years of project management experience in large scale, high risk, or strategic projects.
-3 – 5 years of supervisory or coaching experience in teambuilding and leading teams.
-Demonstrated experience leading cross functional teams within a formalized methodology.
-Demonstrated expertise in creating and maintaining project deliverables such as, project charter, project management plan, status reports, project timesheets, communications plan, budget and schedule.
-Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements.
-Some international implementation experience required
Management and Leadership Experience
-Management experience in managing medium size teams
-Management experience of medium to large size and multilayered teams is desirable
-Management of remote resources (global delivery or distributed organization)
-P&L; of LoB in medium to large organization is desirable
-Experience in managing project P&L; in cross-LoB delivery of SAP engagement
-Cultural awareness and experience working across different cultures and nationalities
-Strong leadership and people management skills are desirable
-Leading in matrix organization and without formal authority a plus
-Required undergraduate university degree, preferably in commerce, engineering, information technologies or equivalent training and job experience.
-Master’s degree, preferably in commerce, engineering, information technologies or MBA an asset
SAP’S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its
diverse employees. We aspire to leverage the qualities and appreciate the
unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to
providing reasonable accommodations to applicants with physical and/or mental
disabilities. If you are interested in applying for employment with SAP and
are in need of accommodation or special assistance to navigate our website or
to complete your application, please send an e-mail with your request to
Recruiting Operations Team (Americas: Careers.NorthAmericasap or
Careers.LatinAmericasap, APJ: Careers.APJsap, EMEA: Careerssap). Requests for
reasonable accommodation will be considered on a case-by-case basis.
Additional Locations: No Selection
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