Mexico Service Operations Manager - TMS Job Otro

de Empresa Reservada en Estado de Mexico
Publicado el 30-09-2016 en Otros

Job Number: #

Business: GE Oil & Gas
Business Segment:
About Us: GE is the world’s Digital Industrial Company, transforming industry
with software-defined machines and solutions that are connected, responsive
and predictive. Through our people, leadership development, services,
technology and scale, GE delivers better outcomes for global customers by
speaking the language of industry.
Posted Position Title: Mexico Service Operations Manager – TMS
Career Level: Experienced
Function Segment:
Service Contract Management
State, China or Canada Provinces:
City: Mexico City, Ciudad del Carmen
Postal Code: 01389
Relocation Assistance: No
Role Summary/Purpose: The Mexico Service Operations Manager based in Ciudad
Del Carmen or Mexico City will be responsible for meeting the Turbo Machinery
Solutions services financial targets ensuring cost effective and efficient
execution for Transactional and Contractual services, including, field
services (on/off shore), OEM equipment repairs, planned/unplanned outages,
managing spare parts contract fulfillment and handling engineered project
execution .
Essential Responsibilities: For the Transactional Customers, he will work,
cooperate and advise the assigned local or HQ Project Manager to meet customer
needs in alignment with the contractual obligations . This will include
assigning and communicating priorities for cross functional support teams,
manufacturing, planning, engineering, billing, sourcing and logistic groups.
In addition, for the execution of the local long term contracts (CSAs), he/she
will lead Contract Performance Managers team responsible of the complete
OTR/execution phase.
This role will require flexibility and business mindset as critical customer
situations arise, which need to be balanced with driving operational rigor and
meeting financial target across Mexico .. Good operational rhythm and
assertive interaction with local Customer based is essential.
This role will be reporting to the CMS Latin America leader
Main responsibilities will be:
– Accountable to timely achieve GE Oil & Gas Turbo Machinery Services
operational contractual and transactional business and financial commitments;
business portfolio includes supply of spare parts, onsite resources (on/off
shore), repairs and any preparation work required for the customer, up to
executing engineered solutions in collaboration with local subcontractors
– Drive flawless execution to meet financial targets for the Mexico Customer
portfolio: cost, sales targets and profitability
– Drive convertibility in transactional jobs, from current order opportunity
pipeline and also by mining and creating convertibility strategies from the
overall sales opportunity database. Hand-on-hand team work with sales team,
and customer negotiation and influential skill is essential to this task.
– Process expert in regional and HQ systems to advise project and contract
managers, in-depth operational process knowledge to drive process
simplification and improve response time, increase quality, and create
efficiencies to free up resources time.
– Serve as single point of contact and function as interface between TMS
local project and contract managers and support functions for parts
fulfillment, repairs in services shops and Field Services activities.
– Identify operational and business CTQ’s requiring improvements, structure
projects and define actions to address the needs both internally and
– Perform portfolio analysis and create proactive projects between sourcing
and inventory management to better meet needs of customers and create cost
saving opportunities
– Insert rigor and improve visibility and monitoring into current operating
mechanisms to allow for faster customer response time and improved internal
and external financial target estimates; create process to allow for internal
measurements to hold teams accountable and drive improvements
– Lead a team of transactional and contractual project Managers, coach and
support them in their daily activities
– Assure that internal planning tools are up to date and reflect operational
requirements ( parts for outages, Field services, engineering requirements)
– Coordinate suppliers execution and ensure local supplier base is aligned to
business needs, contractual documentation is up to date and their cost profile
supports TMS Mexico financial targets.
– Effective and open communication with Sales Team and Account Executive to
anticipate best project execution strategies, in consideration of contractual
– Managing customer relationships and expectations to address fulfillment
situations and its prompt resolution. It requires interaction with end user
maintenance teams, contract coordinators, Site Directors and NOC (PEMEX)
leadership team. As well as other local customer teams.
Qualifications/Requirements: * BS Engineering or equivalent Bachelor’s degree
from an accredited university or college
* 10+ years of experience in a technical role or in Operations role, preferably in Oil & Gas Sectors
* Fluency in Spanish and English – experience in Office suite tools (power point and excel)
* Highly motivated self-starter with exceptional leadership skills
* Understanding of Oil & Gas/Energy business drivers, operational processes and how GE Oil & Gas Turbomachinery equipment and services portfolio fit in customer operations and results.
* Excellent presentation, communication and team building skills
* Availability to travel as required for customer support within country, min 40% of their time
* Fluent in Spanish & English
Additional Eligibility Qualifications:
Desired Characteristics: * Customer oriented, industry knowledgeable, ,
teamwork and ability to drive effective interaction with cross functional and
remote team (Com Ops, Sales Forces, Finance, Fulfillment, Quality), and with
HQ, to build the desired results* Strong sense of ownership and
accountability* Ability to work across organizational boundaries, excel at
influencing remote matrixed organization* Lean / Six Sigma Green Belt

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