End Devices Specialist - Gestión de Servicios (IT Service Management) Otro

de BMW Group Planta San Luis Potosí en San Luis Potosí
Publicado el 28-09-2016 en Sistemas / Tecnología / IT

As End Devices Specialist you will be responsible for leading the planning, implementation and maintenance of Workplace Systems that perform to defined business expectations. Furthermore you will work closely within the global network of as to ensure that standards, operations, processes and procedures are in alignment. 
You work will primarily focus on: Coordinating daily operations of workplace systems and maintenance of IT Equipment Infrastructure, such as personal computers, output management, and other IT End User devices.
Leading the planning, implementation and maintenance of Workplace Systems that perform, as to define business expectations.
Serving as an IT Project steerer for small-medium sized projects overseeing resources assigned, conducting status meetings, and effectively communicating the project status to stakeholders as delegated by the BMW Supervisor.
Monitoring reports to ensure the SLAs (Service Level Agreements) are met and all processes are followed as necessary.
Serving as main point of contact for Workplace Operation topics for Plant San Luis Potosí.
Providing basic and intermediate support to the Networking teams for LAN, WLAN, Wi
Fi, routing and switching.
Providing support of worldwide service transitions (change management).
Leading escalation management of unresolved, singular incidents or service requests after an end user escalation.
You should have:
S. degree in Computer Science, Electrical Engineering, IT or technical studies plus 5 years of experience to make it equivalent to a degree.
5 years on experience in IT End Devices and Network infrastructure support.
Strong experience with computer infrastructure in the areas of software, hardware and related processes in an operational production environment.
Knowledge of ITSM suite tools or similar.
ITIL proven experience.
Proficient English both verbal and written.
Strong communications skills; good presentation skills.

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