Workplace Support Specialist - Bilingual en Nuevo León - Kstarhs Otro

de Kstarhs en Nuevo Leon
Publicado el 28-09-2016 en Sistemas / Tecnología / IT

 Provide workplace support for incidents and service requests related to information technology infrastructure and software – both onsite and virtually
 Ability to analyze, troubleshoot and determine resolution for technical issues
 Perform and participate in project related activities to include upgrades, deployments, migrations and the integration of new technology in the workplace for end-users
 Develop and maintain highly effective and productive virtual relationships with various service functions and support teams required to effectively support end-users
 Assist with developing and documenting standard operating procedures, knowledge related articles and project related plans
 Perform and manage functional and hierarchical escalations related to end-users and workplace technology.
 Utilize ITSM and other productivity tools to perform, track and report on operational activities
 Advance communication skills in English – MANDATORY
 Associate Degree in Information Technology or equivalent related education and experience
 Must have a minimum of four years providing end user support both “hands on” and “remotely”, preferably working directly with end-users in an enterprise environment
 Ability to manage competing priorities and activities effectively
 Must have strong experience supporting end-user software and computing devices to include laptops, tablets, printers, mobile phones, wireless, peripherals and other workplace hardware
 Experience with Microsoft Windows 7/8/10, Lync, Dell, Mac, Apple, iPad, iPhone, Android, MDM, Salesforce and SharePoint, BMC Remedy, CMDB and other related products strongly preferred
 Must have excellent interpersonal and communications
 Must be customer service oriented and have the ability to build credible relationships with team members and end-users
 Related certifications: ITIL, Dell, A+, Network+ and other Microsoft preferred
Contact: (email hidden)

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