Customer Advocate Credit & Collections Otro

de AT&T en Distrito Federal
Publicado el 24-09-2016 en Finanzas y Economía

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. With a network that covers 225 countries, including more than 120 million customers, we’d say we’re well on our way. Together, we’ve built a premier integrated communications company and an amazing place to work and grow.
At our Bilingual Contact Center, you will deliver best-in-class service to our customers in an environment that empowers you to share our latest innovations and offer creative solutions to meet their needs. It’s the kind of place where you can combine your passion for people and drive towards the future. Our customer advocates are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time.
As a trusted advisor you’ll be an important part of shaping our customer experience – from negotiating account balances and answering questions, to listening for opportunities to expand and deliver great services. We’ll count on you to deliver the highest degree of courtesy and professionalism, while connecting our customers to the latest technology, through a variety of AT&T products and services.
Roles and Responsibilities:
Core Responsibilities:
• Advocate for our customers on matters spanning from product and service issues to billing, orders and complaints
• Work with various groups for billing, message and trouble resolutions that directly impact the service provided to customers.
• Expedite collection of overdue accounts in a measured and fast paced environment
• Impact AT&T’s success by making financial decisions to protect/collect revenues and adjust customer accounts.
• Provide top-notch customer service while leveraging changing tools and technology
• Develop your knowledge of AT&T services & practices while mentoring and training others
• Advance your skillset by working in one or more of the multiple queues over various customer contact channels
Key Competencies and Skills:
• English proficiency; ability to read, write and speak English
• PC literacy - Proficiency with PC operation, data entry and MS office products
• Customer-orientated with a passion for people and resolving customer service issues
• Strong interest in technology as well as the ability to adapt to changing business needs, industry trends and learn new products and services
• Strong people skills, with a talent for communicating in an empathetic and engaging way
• Dynamic learner, maintaining positive energy and adaptable to different tasks, schedules, and environments
• Ability to work flexible hours
• High School completion required, Bachelor’s degree preferred

Career possibilities are limitless with AT&T. Ready to get started?

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