Customer Service Representative Otro

de Empresa en Estado de Mexico
Publicado el 26-09-2016 en Otros

Your Career Begins at Timken
If you're ready for a challenging career that provides you with the ability to
advance personally and professionally, look to Timken.  Our associates make
the world more productive by improving the efficiency and reliability of the
machinery that keeps industry in motion.
- To combine customer service and sales support function to offer better
service to customers and support OE market by improving efficiency of Timken
sales and support implementation of regional sales business plans and tactics.
- Serve as the first point of contact for customer(s) and teamwork with
assigned sales engineer to facilitate mutual relations, communication,
document and information flow.
- To provide complex customer service, problem solving and analyses to
customers and sales engineers/managers and coordinate communication between
customer service, sales engineers, manufacturing plants and other Timken
-Recording & processing orders and provide schedule and flag out potential issues.
-Independently track orders and forecasts and take necessary actions to avoid or solve potential delivery problems and order book changes
-Make sure specific customer requirements concerning service or orders are fulfilled or anticipated, make recommendations to update or improve existing procedures and processes.
-Responsible for availability and tracking.
-Provide customer forecasting and competitor information database.
-Gather and update customer related information: customer shipping calendars, packaging requirements etc.
-Prepare requested customer and sales analyses and reports using available tools (CRM, SAP etc.)
-Support SE in new business creating the orders in the system to request the PPAP samples, NPA and follow documentation up.
-Make sure to receive customer POs approved.
-Excellent problem solving abilities and dispute management tactics
-Demonstrated ability to interact with customers, sales and management
-Desirable technical knowledge of large industrial bearings and power transmission
-Ability to Champion Change and inspire commitment among the Sales Associates in your territory
-Highly skilled in SAP(OTC Module) CRM
-Strong analytical skills
-Fluent knowledge of English
-Strong communication skills
-Good MS Office knowledge(Excel, Word, Power Point)
-Self - discipline, Self - starter, ability to drive to completion of goals.
Minimum: Bachelor Degree and 3 years of experience in an international company
within a customer service role (5 years preferred)
English language skills needed - advanced oral, written communication
All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, national origin, protected veteran
status, or disability status.

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