Customer Order & Fulfillment Specialist Job Otro

de Busqueda reservada en Estado de Mexico
Publicado el 22-09-2016 en Otros

Job Number: #

Business: GE Power
Business Segment:
Power Power Generation Services
About Us: GE is the world’s Digital Industrial Company, transforming industry
with software-defined machines and solutions that are connected, responsive
and predictive. Through our people, leadership development, services,
technology and scale, GE delivers better outcomes for global customers by
speaking the language of industry.
Posted Position Title: Customer Order & Fulfillment Specialist
Career Level: Experienced
Function Segment:
State, China or Canada Provinces:
City: Mexico City
Postal Code: 01389
Relocation Assistance: No
Role Summary/Purpose: Responsible for facilitating transactions, producing,
assembling and delivering replacement/ repair parts and equipment as part of a
Services agreement or order. Includes activities such as processing
transactions, managing processes, material management, site operations, or
warehouse logistics & shipping, sometimes in a shop structure. Includes craft
& non craft labour as well as manager roles responsible solely for these
Essential Responsibilities: Facilitate order management – process order
intake, input into internal systems. Connect to customer portals and systems.
May support forecasting, billing and collection activities. Key contact for
customer inquiries. Work with operations to understand and communicate commits
and status to customers. May also engage in sales activities for assigned
customers. Contributes to the development of an operational year plan for own
department activities of the team. Discusses consequences of changes in
products and processes for the own team in the organization. Works together
with people from the business unit. Contacts are under guidance and/or geared
towards collecting or giving technical information. Targeted clients.
Contracts are predefined and a framework of conditions is set and followed.
Qualifications/Requirements: Bachelor’s degree from an accredited university
or college (or a high school diploma / GED)
2 – 4 years of experience in Customer Services or Fulfillment
English fluency (business proficiency level)
Additional Eligibility Qualifications:
Desired Characteristics: Strong attention to detail and complete resolution·
Prior experience in a global customer service position is preferred· Ability
to work with multiple and competing priorities in a fast paced environment·
Ability to achieve results with minimal supervision· Strong customer service
mindset· Knowledge of Oracle ERP and COSDOM· Six Sigma training is preferred·
Strong project management skills· LEAN Principles experience is preferred

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