Help Desk Associate - Billingual English and Spanish en Nuevo León - Atos Otro

de Atos en Nuevo Leon
Publicado el 22-09-2016 en Sistemas / Tecnología / IT

May perform one or more of the following:
• Troubleshoots via the phone/chat hardware, software, and network operating problems and involves technical resources to ensure resolution
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
• Coordinates referrals to appropriate technical, professional, or service personnel
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• All other duties as assigned

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