Change Management Consultant - Chile and Colombia
Req ID: #
Ericsson is a world-leading provider of telecommunications equipment &
services to mobile & fixed network operators. Over 1,000 networks in more than
180 countries use Ericsson equipment, & more than 40 percent of the world’s
mobile traffic passes through Ericsson networks. Using innovation to empower
people, business & society, we are working towards the Networked Society, in
which everything that can benefit from a connection will have one. At
Ericsson, we apply our innovation to market-based solutions that empower
people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries,
offering a diverse, performance-driven culture & an innovative & engaging
environment where employees enhance their potential everyday. Our employees
live our vision, core values & guiding principles. They share a passion to win
& a high responsiveness to customer needs that in turn makes us a desirable
partner to our clients. To ensure professional growth, Ericsson offers a
stimulating work experience, continuous learning & growth opportunities that
allow you to acquire the knowledge & skills necessary to reach your career
Be responsible for designing digital change processes, business process
definition in high complex environments, ensuring process performance and KPIs
Key Responsibilities and Tasks:
*Lead change initiatives from concept to delivery.
*Be responsible for implementing standard processes, work methodologies that facilitate the creation or modification of processes.
*Document the acquired results of analysis and workflows as well as obtain sign-off with the expert business.
*Define KPIs to ensure process performance.
*Measure and monitor the progress of each activity within the process plan to ensure that the activities have been performed and validated within the set time, fulfilling the expectations set.
*Create performance enhancement
*Define and facilitate the release process of the acceptance of the deliverables released.
*Perform all administrative activities of the project such as: Resource Management, Monitoring and Control, Risks and Issues, as well as the overall quality of the activities in the project.
*Manage the work of business analysts within the process plan and its proper execution, to ensure that the activities are carried on time and as defined in plan process.
*Business Understanding (eTOM, ITIL, TAM).
*Business Process Modeling.
*IT Telecomm Knowledge.
*B2B experience (NO B2C)
Ericsson provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, sex, sexual
orientation, marital status, pregnancy, parental status, national origin,
ethnic background, age, disability, political opinion, social status, veteran
status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing
nondiscrimination in employment in every location across the world in which
the company has facilities. In addition, Ericsson supports the UN Guiding
Principles for Business and Human Rights and the United Nations Global
This policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race,
color, religion, sex, sexual orientation, marital status, pregnancy, parental
status, national origin, ethnic background, age, disability, political
opinion, social status, veteran status, union membership or genetic
Primary country and city: Mexico (MX) || Mexico City || Tecnoparque ||
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