Sales Engineer Otro

de STI en Queretaro
Publicado el 21-09-2016 en Ingeniería

Location: Central Highland Area (Queretaro), Mexico
Job Description:
Visiting customers to have meetings and introducing KDDI services/products per direction from supervisor
Collecting customer’s requirements of potential projects
Updating collected information with sales engineer team
PC Setup Service.
Setting up PCs including network setup, joining domain, printer setup, client software installation, etc.
Data Transfer
Recovering with image
Network and server Administration.
Contacts for network and server-related troubleshooting / support, and escalation to the appropriate party based on the escalation flow
Setting up firewall, switch, WIFI and other network equipment and providing maintenance
Documentation Support.
Support to prepare and update documentations, including but not limited to outage report of network service,network topology, system diagram and user support materials.
Coordination with vendors.
Communication with vendors and supervision of vendor troubleshooting
Supervision and coordination of vendors’ installation equipment
Project Support.
Support design procedures and/or document preparation based on discussion with CUSTOMER.
Attend meeting with CUSTOMER’s clients if necessary
Operation & Maintenance Service.
User Operation Support
Software Support / Help Desk Service:
User Operation Support
Software support (Trouble isolation, recovery, installation & setup, etc.)
Hardware support (Trouble isolation, repair, installation & setup, etc.)
Troubleshooting and Isolation: trouble shooting on network service/network equipment and trouble support includes opening trouble ticket to the necessary parties such as Hardware Manufactures/Maintenance 3rd party Vendors
Qualification / Requirements:
Basic Skills:
Spanish Native / English Business Level
Knowledge of PC, Printer and Network Concept
Strong Communication Skills
Preferido: CCENT o CompTIA Network
Experience 3 years
Master Degree or equivalent
Other Information.
Wage: Depend of
Full Time

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