Desktop support agent mexicali - Advanced conversational english en Baja California - Administración y soluciones RHCP Otro

de Administración y soluciones RHCP en Baja California
Publicado el 12-09-2016 en Sistemas / Tecnología / IT

Desktop Support Agent -Advanced Conversational English 80%
This position is responsible for maintaining, deploying and troubleshooting all PC (Desktop and Laptop) infrastructure assigned to employees, contractors and consultants supporting them and tracking their incidents/requests through an enterprise ticket system. This includes anti-virus patches and updates, service packs, hardware break-fixes, lease/purchase refresh, re-imaging and data transfers as required.
Provide day to day support of all PC's (desktop/laptop)
Provide second level support to clients.
Participate in additional/special infrastructure projects as required by different functional areas in the organization.
Install new or enhanced applications and/or hardware
Assist in the installation of servers and other infrastructure devices as required.
Maintain records including statistical reports, inventories, technical documentation and user IDs
Skill and Qualifications:
Team player mindset
Problem solver mindset
Customer focused mindset
Excellent communication skills in English & Spanish.
Knowledge of Microsoft Office, Win7, Win8, hardware, printers (Xerox).
Telecomm (Voice & Data) medium knowledge
Basic Server knowledge
Hardware troubleshootin
English 80% advanced is essential.

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