Order to Cash Analyst - Collection Job Otro

de Busqueda reservada en Estado de Mexico
Publicado el 12-09-2016 en Otros

Job Number: #

Business: GE Global Operations
Business Segment:
Global Operations Latin America
About Us: GE is the world’s Digital Industrial Company, transforming industry
with software-defined machines and solutions that are connected, responsive
and predictive. Through our people, leadership development, services,
technology and scale, GE delivers better outcomes for global customers by
speaking the language of industry.
Posted Position Title: Order to Cash Analyst – Collection
Career Level: Experienced
Function Segment:
State, China or Canada Provinces:
City: Monterrey
Postal Code: 64650
Relocation Assistance: No
Role Summary/Purpose: In your role as an Order to Cash Collections Specialist
you will be responsible for activities related to GE business portfolios. You
will manage Collection and Account Resolution with customers of delinquent
accounts, provide customer service, develop payment arrangements, and assist
in resolving customer complaints and problem accounts.
Essential Responsibilities: ?Analyze aging reports and initiate calls to
customers with past due balances to arrange for payment
?Initiate collection calls to major account customers, research and resolve
past due/billing issues on accounts that have resulted in delinquent payment
?Resolve customer complaints and research account discrepancies; analyze
receivables data for customers
?Forecast cash collections, evaluating and escalating issues to appropriate
?Perform accounting reconciliations, reduce account aging, and establish clear
and concise communications; participate in presentations of account
receivables information
?Maintain call logs and expected payment dates
?Evaluate if credit or debits need to be issued and rationalize payment plans
with customers.
?Daily interaction with customers, including follow-up when expected payment
has not been received
?Assist in resolving billing issues
?Prepare metric and KPI analysis and explanations behind portfolio performance
Qualifications/Requirements: ?Bachelor’s degree in Accounting Finance or
Business Administration with 3 to 4+ years of Collections, Cash and/or
Customer Service experience
?Proficient in Microsoft Suite to include Word, Excel, PowerPoint, and Outlook
?Knowledge of Quality tools and methodology
?Fluent in English (at least 80% proficiency), Portuguese is a plus
?Proven ERP (SAP or Oracle) proficiency
Additional Eligibility Qualifications:
Desired Characteristics: ?3+ years of Collections experience?Factoring and
Trade Finance experience is a plus?Receivables and credit management
experience?Risk management experience and financial background?Problem-solving
ability?Account management and planning experience preferred, ability to gain
senior client buy-in?Proven experience with LEAN, Six Sigma
methodologies?Ability to work independently?Ability to work under pressure in
a fast paced environment?Demonstrated effective organization skills and
attention to detail?Strong analytical skills Organization and time management
skills?Strong interpersonal and team building skills?Strong verbal and written
communication skills?Strategic thinking?Results Oriented?Strong orientation
towards process improvement?Ability to build and maintain effective
customer/client relationships?Ability to manage through multiple systems and
competing priorities?Ability to collaborate & negotiate with multiple
stakeholders in order to resolve issues

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