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Soporte tecnico Mexicali - Conversational English en Baja California - Administración y soluciones RHCP Otro

de Administración y soluciones RHCP en Baja California
Publicado el 12-09-2016 en Sistemas / Tecnología / IT

On Site Support Agent
This position is responsible for maintaining, deploying and troubleshooting all PC (Desktop and Laptop) infrastructure assigned to employees, contractors and consultants supporting them and tracking their incidents/requests through an enterprise ticket system. This includes anti-virus patches and updates, service packs, hardware break-fixes, lease/purchase refresh, re-imaging and data transfers as required.
• Provide day to day support of all PC's (desktop/laptop)
• Provide second level support to clients.
• Participate in additional/special infrastructure projects as required by different functional areas in the organization.
• Install new or enhanced applications and/or hardware
• Assist in the installation of servers and other infrastructure devices as required.
• Maintain records including statistical reports, inventories, technical documentation and user IDs.
Skill and Qualifications:
• Team player mindset
• Problem solver mindset
• Customer focused mindset
• Excellent communication skills in English & Spanish.
• Knowledge of Microsoft Office, Win7, Win8, hardware, printers (Xerox).
• Telecomm (Voice & Data) medium knowledge
• Basic Server knowledge
• Hardware troubleshooting.

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