Wireless LAN Customer Support Engineer (CSE).
Additional Location(s) or Information:
Job Category: Customer Service
Level of Experience: Experienced – Non Manager
Requisition #: R1010296
Job title: Wireless LAN Customer Support Engineer (CSE).
The Business Entity
Cisco seeks a Customer Support Engineer in Wireless LAN technology to join
some of the industry’s brightest minds in developing and deploying today’s
most advanced Internet technologies. In this role, you will gain insight on
the detailed functionality of Cisco
products and partner with all distributed elements of the service chain. The
ideal candidate demonstrates an aptitude and appetite for learning new
technologies, evidenced by the ability to expand upon core knowledge.
his is a great opportunity for someone with patience and an empathetic view of
the customer to hone their skills and advance their career providing value to
customers while working with an industry leader in networking technology.
– Basic experience designing, deploying, configuring, supporting,
troubleshooting, debugging and administering some of the following:
– Wireless Access Points, Wireless Client Association, Wireless Controllers
CSMA/CA, RTS, CTS protocols.
RF transmission. Antennas.
IEEE 802.11 standards (a,b,g),
Strong understanding of LAN Switching technologies (VLAN¹s)
WLAN Security in the areas of authentication, encryption, IDS/IPS using
Radius, AAA authentication, EAP, LEAP, PEAP, PSK
AES-CCMP encryption (AES- Counter w. CBC MAC Protocol)
WEP encryption (Wired Equivalent Privacy
WPA (Wi-Fi Protocol Access), WPA2
Cisco LWAPP and IOS based solutions
WLSM, WiSM, WCS
– Strong analytical and troubleshooting skills.
– Ability to handle critical customer issues/problems.
– Able to determine problems and deliver known solutions with a high level of
– Ability to determine root cause and resolution for ly unknown problems.
– Crisis management skills.
The Internet of Everything is a phenomenon driving new opportunities for Cisco
and it’s transforming our customers’ businesses worldwide. We are pioneers and
have been since the early days of connectivity. Today, we are building teams
that are expanding our technology solutions in the mobile, cloud, security,
IT, and big data spaces, including software and consulting services. As Cisco
delivers the network that powers the Internet, we are connecting the
unconnected. Imagine creating unprecedented disruption. Your revolutionary
ideas will impact everything from retail, healthcare, and entertainment, to
public and private sectors, and far beyond. Collaborate with like-minded
innovators in a fun and flexible culture that has earned Cisco global
recognition as a Great Place To Work. With roughly 10 billion connected things
in the world now and over 50 billion estimated in the future, your career has
exponential possibilities at Cisco.
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Keywords: Customer Support Engineer. Wireless LAN.
Job Type: Experienced
Opportunity Category: Wireless
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