Service Provider Customer Operations Manager Otro

de Empresa en Estado de Mexico
Publicado el 10-09-2016 en Otros

Additional Location(s) or Information:

Job Category: Services
Level of Experience: Experienced – Non Manager
Requisition #: R1014340
Job title: Service Provider Customer Operations Manager
Business Entity
Cisco’s Americas Service Provider Advanced Services organization provides
business outcomes that increase the value of IT relevance to our customers and
partners, and establishes Cisco as the number one IT company. We do so through
earning customer, partner, and employee loyalty by instituting an agile model
that profitably builds, sells, and delivers services across all consumption
The Team
The Cable and Media marketplace is very dynamic with large scale technology
transitions underway and significant activity around new market entrants and
mergers and acquisitions. We are building high performing teams that are
tightly engaged with our clients, understand their business requirements and
can orchestrate the execution of our services to meet our client’s business
Role and Responsibilities
* Ensure the optimal alignment and delivered value of Cisco’s services to customer’s needs and requirements.
* Directly support the Service Delivery Executive and interface with the customer Engineering and Operations executive and management teams.
* Operational responsibility and accountability for ensuring customer outcomes are achieved and services value is recognized
* Responsible for ensuring committed deliverables meet quality expectations
* Where appropriate, identifies new Cisco Services expansion sales opportunities and communicating these opportunities to the Customer Engagement Manager
* Primary point-of-contact for the customer for communications and rapid and effective resolution of major escalations
* Responsible for identifying and communicating changes to services offers to better align with customer requirements
* Engage with Customers and validate that delivered services meet contracted customer requirements and expectations
* Provide executive communications and reviews (, QGRs; JBRs) highlighting Cisco’s value contributions
* Interlocks with Program/ Project Management teams on quality and scheduling of deliverables
* Interlocks and engages with all appropriate Cisco resources (, TAC; Bus; BEs; CAP; etc.) on critical escalations.
* Contributes to requirements gathering and analysis for new proposed services offers
Minimum Qualifications
* College Degree (Bachelor, Masters) – technical or business
* 8-10 years’ relevant industry related experience ( IT domain expertise, Service Provider experience, etc.) 8232;
* Executive Presence – engage at all levels within customer
* Communication Skills – Ability to communicate clearly, build rapport, listen effectively and apply questioning techniques to understand sales team needs and resolve issues in a timely manner while maintaining a consistent demeanor.
* Critical Thinking – Identifying and understanding issues, problems, and opportunities as well as taking courses of action based on sound analysis and judgment.
* Relationship Management – build and maintain strong relationships with customer to ensure success
* Cross-Functional Effectiveness – leverage resources across Cisco and customer to ensure success
* Knowledge of Service Provider networks and Architectures
* Excellent verbal, written, and presentation skills
About Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco
and it’s transforming our customers’ businesses worldwide. We are pioneers and
have been since the early days of connectivity. Today, we are building teams
that are expanding our technology solutions in the mobile, cloud, security,
IT, and big data spaces, including software and consulting services. As Cisco
delivers the network that powers the Internet, we are connecting the
unconnected. Imagine creating unprecedented disruption. Your revolutionary
ideas will impact everything from retail, healthcare, and entertainment, to
public and private sectors, and far beyond. Collaborate with like-minded
innovators in a fun and flexible culture that has earned Cisco global
recognition as a Great Place To Work. With roughly 10 billion connected things
in the world now and over 50 billion estimated in the future, your career has
exponential possibilities at Cisco.
Keywords: Service Provider Customer Operations Manager
Job Type: Experienced
Opportunity Category: Global Service Provider

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